For queries relating to refunds from IEPF,click here
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DEPOSITORY ACCOUNT(DEMAT) |
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Source: NSDL |
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FAQs |
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| 1. |
What is a depository? |
| Ans. |
A depository can be compared to a bank. A
depository holds securities (like shares, debentures, bonds, Government
Securities, units etc.) of investors in electronic form. Besides holding
securities, a depository also provides services related to transactions in
securities. |
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| 2. |
How can I avail the service of a
depository? |
| Ans. |
A depository interfaces with the investors
through its agents called Depository Participants (DPs). If an
investor wants to avail the services offered by the depository, the
investor has to open an account with a DP. This is similar to opening an
account with any branch of a bank in order to utilise the bank's services.
Suggestions on how to select a DP are given in Section
IV. |
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| 1. |
What are the benefits of participation in a
depository? |
| Ans. |
The benefits of participation in a depository
are:
- Immediate transfer of securities;
- No stamp duty on transfer of securities;
- Elimination of risks associated with physical certificates such as
bad delivery , fake securities , etc.;
- Reduction in paperwork involved in transfer of securities;
- Reduction in transaction cost;
- Nomination facility;
- Change in address recorded with DP gets registered electronically
with all companies in which investor holds securities eliminating the
need to correspond with each of them separately;
- Transmission of securities is done by DP eliminating correspondence
with companies;
- Convenient method of consolidation of folios/accounts ;
- Holding investments in equity, debt instruments and Government
securities in a single account;
- Automatic credit into demat account, of shares, arising out of split/consolidation/merger etc.
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| 1. |
What are the facilities offered by NSDL? |
| Ans. |
NSDL offers following facilities: -
- Dematerialisation i.e., converting physical certificates to electronic form;
- Rematerialisation i.e., conversion of securities in demat form into physical certificates;
- Facilitating repurchase / redemption of units of mutual funds;
- Electronic settlement of trades in stock exchanges connected to NSDL;
- Pledging/hypothecation of dematerialised securities against loan;
- Electronic credit of securities allotted in public issues, rights issue;
- Receipt of non-cash corporate benefits such as bonus, in electronic form;
- Freezing of demat accounts, so that the debits from the account are not permitted;
- Nomination facility for demat accounts;
- Services related to change of address;
- Effecting transmission of securities;
- Instructions to your DP over Internet through SPEED-e facility. (Please check with your DP for availing the facility);
- Account monitoring facility over Internet for clearing members through SPEED facility;
- Other facilities viz. holding debt instruments in the same account, availing stock lending/borrowing facility, etc.
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| 1. |
You mentioned that I would have to open an account
with a DP if I want to participate in the depository. Who is a
DP? |
| Ans. |
NSDL provides its services
to investors through its agents called depository participants (DPs).
These agents are appointed by NSDL with the approval of SEBI. According to
SEBI regulations, amongst others, three categories of entities i.e. Banks,
Financial Institutions and Members of Stock Exchanges [brokers] registered
with SEBI can become DPs. You can get a list of DPs from NSDL's office or
from our website at www.nsdl.co.in. |
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| 2. |
How do I select a DP? |
| Ans. |
You can select your DP to
open a demat account just like you select a bank for opening a savings
account. Some of the important factors for selection of a DP can be:
- Convenience - Proximity to your
office/residence, business hours.
- Comfort - Reputation of the DP, past
association with the organisation, whether the DP is in a position to
give the specific service you may need?
- Cost - The service charges levied by DP and the
service standards.
In order to obtain the complete list of DP
locations and their comparative charge structure, you may log on to
www.nsdl.co.in or else you may write to NSDL for the same. |
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| 3. |
Whether all the DPs are same? |
| Ans. |
All the DPs are appointed
subject to fulfilment of uniform requirements of SEBI ( Depositories and
Participants) Regulations, 1996 and requirements of NSDL. However, the
type of services offered and the service standards may differ among
various DPs. For example, a DP branch having direct connectivity with the
main office having depository set-up may be in a position to execute
instructions faster. |
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| 4. |
What should I do when I want to open an account with
a DP? |
| Ans. |
You can approach any DP of
your choice and fill up an account opening form. At the time of opening an
account, you have to sign an agreement with the DP in a NSDL prescribed
standard agreement, which details your and your DP’s rights and duties.
You have to submit the following with the prescribed account opening form.
In case you want to open account jointly with other person(s), following
should be submitted for all the account holders.
- Proof of Identity (POI)
(copy of any one proof):
- Passport
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- Voter ID Card
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- Driving license
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- PAN card with
photograph
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- Identity card/document with
applicant’s Photo, issued by a) Central/State Government and its
Departments, b) Statutory/Regulatory Authorities, c) Public Sector
Undertakings, d) Scheduled Commercial Banks, e) Public Financial
Institutions, f) Colleges affiliated to Universities (this can be treated as valid only till the
time the applicant is a student), g) Professional Bodies such
as ICAI, ICWAI, ICSI, Bar Council etc., to their Members; and h)
Credit cards/Debit cards issued by
Banks.
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- Proof of Address (POA)
(copy of any one proof):
- Ration card
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- Passport
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- Voter ID Card
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- Driving license
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- Bank passbook
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- Verified copies of Electricity
bills (not more than two months old)/ Residence Telephone bills
(not more than two months old)/ Leave and License agreement /
Agreement for sale.
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- Self-declaration by High Court
& Supreme Court judges, giving the new address in respect of
their own accounts.
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- Identity card/document with
address, issued by a) Central/State Government and its
Departments, b) Statutory/Regulatory Authorities, c) Public Sector
Undertakings, d) Scheduled Commercial Banks, e) Public Financial
Institutions, f) Colleges affiliated to universities (this can be treated as valid only till the
time the applicant is a student); and g) Professional Bodies
such as ICAI, ICWAI, Bar Council etc., to their
Members.
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- Passport-size
photograph.
- Copy of PAN Card.
You must remember to take
original documents to the DP for verification. Your DP will carry-out
“in-person verification” of account holder(s) at the time of opening
your account. You should remember to obtain a copy of the agreement and
schedule of charges for your future reference.
Note: Your DP may ask an
additional proof of identity/address. |
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| 5. |
Can I open more than one account with the same
DP? |
| Ans. |
Yes. You can open more
than one account with the same DP. There is no restriction on the number
of accounts you can open with a DP. |
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| 6. |
Am
I restricted to having account with only one DP? |
| Ans. |
No. There are no
restrictions on the number of DPs you can open accounts with. Just as you
can have savings or current accounts with more than one bank, you can open
accounts with more than one DP. |
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| 7. |
Do
I have to keep any minimum balance of securities in my account with my
DP? |
| Ans. |
No. The depository has not
prescribed any minimum balance. You can have zero balance in your account.
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| 8. |
Can I open a single account for securities owned in
different ownership patterns such as securities owned individually and
securities owned along-with my wife ? |
| Ans. |
No. The demat account must
be opened in the same ownership pattern in which the securities are held
in the physical form. e. g. if one share certificate is in your individual
name and another certificate is jointly held in your and your wife's name
, two different accounts would have to be opened. |
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| 9. |
What do I do if I have physical certificates with the
same combination of names, but the sequence of names is different. i.e.
some certificates with husband as first holder and wife as second holder
and other set of certificates with wife as first holder and husband as the
second holder? |
| Ans. |
In this case you may open
only one account with husband and wife as the account holders and lodge
the security certificates with different order of names for
dematerialisation in the same account. You will fill-up an additional form
called " Transposition cum Demat" form. This would help you to effect
change in the order of names as well as dematerialise the securities.
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| 10. |
Can someone else operate my account on my behalf on
the basis of a power of attorney ? |
| Ans. |
Yes. If you authorise any
person to operate your account by executing a power of attorney and submit
it to your DP, that person can operate the account on your behalf. |
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| 11. |
Why should I give my bank account details at the time
of account opening? |
| Ans. |
It is for protection of
your interest. Your bank account number will be mentioned on the interest
or dividend warrant, you are entitled to, so that such warrant cannot be
encashed by any one else. Further, a DP cannot open the account if bank
account number is not given. |
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| 12. |
Can I change details of my bank account? |
| Ans. |
Yes. Since in the
depository system monetary benefits on your security balances are paid as
per the bank account details provided by you at the time of account
opening , you must ensure that any subsequent change in bank account
details is informed to your depository participant. |
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| 13. |
What is 'Standing Instruction' given in the account
opening form? |
| Ans. |
In a bank account, credit
to the account is given only when a 'paying in' slip is submitted together
with cash/cheque. Similarly, in a depository account 'Receipt in' form has
to be submitted to receive securities in the account. However, for the
convenience of investors, facility of 'standing instruction' is given. If
you say 'Yes' for standing instruction, you need not submit 'Receipt in'
slip everytime you buy securities. |
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| 14. |
Can I operate a joint account on "either or survivor"
basis just like a bank account? |
| Ans. |
No. The demat account
cannot be operated on "either or survivor" basis like the bank account.
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| 15. |
Can I add or delete names of accountholders (second
or third accountholder) after opening the account ? |
| Ans. |
No. Names of the
accountholders for a depository account cannot be changed. If you want to
change name or add / delete an accountholder, you need to open a new
account in the desired holding pattern (names) and transfer the securities
to the newly opened account. The old account may be closed. |
| 16. |
What should I do if my address is changed? Do I need
to write to each company separately? |
| Ans. |
In case your address is
changed, you only need to inform the new address to your DP(s). When DP
enters the new address in the depository computer system, it will be
automatically conveyed to all companies in which you hold shares. |
| 17. |
Can I close my demat account with one DP and transfer
all securities to my account with another DP ? |
| Ans. |
Yes. You can submit
account closure request to your DP in prescribed form. Your DP will
transfer all your securities, as per your instruction, and close your
demat account. |
| 18. |
What would be the charges for account closure and
securities transfer due to account closing? |
| Ans. |
The charges would be as
per the schedule of charges of your DP, agreed by you at the time of
account opening or any subsequent changes therein. |
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| 1. |
Who can nominate? |
| Ans. |
Nomination can be made
only by individuals holding beneficiary accounts either singly or jointly.
Non-individuals including society, trust, body corporate, partnership
firm, karta of Hindu Undivided Family, holder of power of attorney cannot
nominate. |
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| 2. |
Can joint holders nominate? |
| Ans. |
Yes. Nomination is
permitted for accounts with joint holders. But, in case of death of any of
the joint holder(s), the securities will be transmitted to the surviving
holder(s). Only in the event of death of all the joint holders, the
securities will be transmitted to the nominee. |
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| 3. |
Can a NRI nominate? |
| Ans. |
Yes, NRI can nominate
directly. But, the power of attorney holder cannot nominate on behalf of
NRI. |
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| 4. |
Can a minor nominate? |
| Ans. |
No, a minor cannot
nominate either directly or through its guardian. |
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| 5. |
Who can be a nominee? |
| Ans. |
Only an individual can be
a nominee. A nominee shall not be a society, trust, body corporate,
partnership firm, karta of Hindu Undivided Family or a power of attorney
holder. |
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| 6. |
Can there be more than one nominee? |
| Ans. |
Ans. No, only one
nomination can be made for one depository account. |
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| 7. |
Can a minor be a nominee? |
| Ans. |
Yes, a minor can be a
nominee. In such a case, the guardian will sign on behalf of the nominee
and in addition to the name and photograph of the nominee, the name,
address and the photograph of the guardian must be submitted to the
DP. |
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| 8. |
Can separate nomination be made for each security
held in a depository account? |
| Ans. |
No. Nomination can be made
account wise and not security wise. |
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| 9. |
Can a NRI be a nominee? |
| Ans. |
Yes, NRI can be a nominee
subject to the exchange control regulations in force from time to time.
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| 10. |
What is the procedure for nomination? |
| Ans. |
The nomination form duly
filled-in should be submitted to the DP either at the time of account
opening or later. The account holder, nominee and two witnesses must sign
this form and the name, address and photograph of the nominee must be
submitted. If nomination was not made at the time of account opening , it
can be made subsequently by submitting the nomination form. |
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| 11. |
Can the nominee be changed? |
| Ans. |
Yes, the nomination can be
changed anytime by the account holder/s by simply filling up the
nomination form once again and submitting it to the DP.
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| 1. |
What does transmission mean in relation to demat
accounts? |
| Ans. |
Transmission is the
process by which securities of a deceased account holder are transferred
to the account of the surviving joint holder(s)/nominee/legal heirs of the
deceased account holder. Process of transmission in case of dematerialised
holdings is more convenient as the transmission formalities for all
securities held in a demat account can be completed by submitting
documents to the DP whereas in case of physical securities the surviving
joint holder(s)/nominee/ legal heirs has to correspond independently with
each company in which shares are held. |
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| 2. |
What is the procedure for transmission of securities
to the nominee in case of the death of the sole account holder ? |
| Ans. |
In case of the death of
the sole holder , for the purpose of transmission of securities, the
nominee has to submit a duly filled-in transmission form, notarised copy
of death certificate and an affidavit in the prescribed format to the DP.
After verifying these documents and if found in order, the DP will
transmit the securities to the account of the nominee. |
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| 3. |
What would happen if no nomination is made for the
account? |
| Ans. |
In case nomination is not
made by the sole account holder, the securities would be transmitted to
the account of legal heir(s), as may be determined by an order of the
competent court. However in cases where the value of securities to be
transmitted is less than Rs. 1,00,000/- the DP may process the request
based on submission of necessary letter of indemnity , surety , affidavits
and NOC documents. |
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| 4. |
What is the procedure for transmission in case of
Joint Accounts ? |
| Ans. |
In the event of death of
one of the joint holders , the securities will be transmitted to the
surviving holder(s) on submission of Transmission Form and notarised copy
of the death certificate of the deceased joint holder to the DP. For
transmission of securities, the account of the surviving holder(s) must be
in the same sequence in which the names appear in the joint account to be
closed. |
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| 1. |
What do you mean by dematerialisation? |
| Ans. |
Dematerialisation is the
process by which physical certificates of an investor are converted to an
equivalent number of securities in electronic form and credited in the
investor's account with its DP. In order to dematerialise certificates; an
investor will have to first open an account with a DP and then request for
the dematerialisation of certificates by filling up a dematerialisation
request form [DRF], which is available with the DP and submitting the same
along with the physical certificates. The investor has to ensure that
before the certificates are handed over to the DP for demat, they are
defaced by marking "Surrendered for Dematerialisation" on the face of the
certificates. |
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| 2. |
Can I dematerialise any share certificate? |
| Ans. |
You can dematerialise only
those certificates that are already registered in your name and are in the
list of securities admitted for dematerialisation at NSDL. All the scrips
included in S&P, CNX, NIFTY and BSE SENSEX have already joined NSDL.
This list has more than 4,300 companies and is steadily growing. You can
get an updated list of these companies from your DP or from NSDL's office
or from NSDL website at www.nsdl.co.in. |
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| 3. |
What precautions should I take before defacing a
share certificate? |
| Ans. |
Before defacing the share
certificate, you must ensure that it is available for dematerialisation.
You must therefore check with your Depository Participant (DP) whether the
ISIN (code number for the security in a depository system) has been
activated and made available for dematerialisation by the depository. If
yes, then you may deface the share certificate. The certificates are
defaced by marking "Surrendered for Dematerialisation" on the face of the
certificate. |
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| 4. |
How long does the dematerialisation process
take? |
| Ans. |
Dematerialisation will
normally take about 30 days. |
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| 5. |
What if it takes more than 30 days for
dematerialisation of the shares? |
| Ans. |
If the process of
dematerialisation takes more than 30 days, please contact your DP. If he
is unable to help you, then you may send your grievance to:
The Officer in Charge Investor Grievance Cell National Securities Depository Limited 4th Floor, Trade World Kamala
Mills Compound Senapati Bapat Marg Lower Parel, Mumbai - 400 013 Email: relations@nsdl.co.in
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| 1. |
Can I dematerialise my debt instruments , mutual fund
units , government securities also in my demat account ? |
| Ans. |
Yes. You can dematerialise
and hold all such investments in a single demat account.
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| 1. |
Can my electronic holdings be converted back into
certificates? |
| Ans. |
Yes. If you wish to get
back your securities in physical form, all you have to do is to request
your DP for rematerialisation of the same. 'Rematerialisation' is the term
used for converting electronic holdings back into certificates. Your DP
will forward your request to NSDL, after verifying that you have the
necessary balance. NSDL in turn will intimate the registrar who will print
the certificates and dispatch the same to you. |
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| 1. |
What is the procedure for selling dematerialised
securities? |
| Ans. |
The procedure for selling
dematerialised securities is very simple. After you have sold the
securities, you would instruct your DP to debit your account with the
number of securities sold by you and credit your broker's clearing
account. This delivery instruction has to be given to your DP using the
delivery instruction slips given to you by your DP at the time of opening
the account. Procedure for selling securities is given here below:
- You sell securities in any of the stock
exchanges linked to NSDL through a broker;
- You give instruction to your DP to debit your
account and credit the broker's [clearing member pool] account;
- Before the pay-in day, your broker gives
instruction to its DP for delivery to clearing corporation;
- Your broker receives payment from the stock
exchange [clearing corporation] ;
- You receive payment from the broker for the
sale of securities.
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| 2. |
How can I purchase dematerialised
securities? |
| Ans. |
For receiving demat
securities you may give a one-time standing instruction to your DP. This
standing instruction can be given at the time of account opening or later.
Alternatively, you may choose to give separate receipt instruction every
time some securities are to be received. The transactions relating to
purchase of securities are summarised below:
- You purchase securities through a broker ;
- You make payment to your broker who arranges
payment to clearing corporation on the pay-in day ;
- Your broker receives credit of securities in
its clearing account (clearing member pool account) on the pay-out day;
- Your broker gives instructions to its DP to
debit clearing account and credit your account;
- You receive shares into your account. However,
if standing instructions are not given at the time of opening the
account, you will have to give 'Receipt Instructions' to your DP for
receiving credit,.
You should ensure that your broker transfers the
securities from its clearing account to your depository account, before
the book closure. If the securities remain in the clearing account of the
broker, the company will give corporate benefits (dividend or bonus) to
the broker. In that case, you will have to collect the benefits from your
broker. |
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| 3. |
What do you mean by 'Market Trades' and 'Off Market
Trades'? |
| Ans. |
Any trade settled through
a clearing corporation is termed as a 'Market Trade'. These trades are
done through stock brokers on a stock exchange. 'Off Market Trade' is one
which is settled directly between two parties without the involvement of
clearing corporation. The same delivery instruction slip can be used
either for market trade or off-market trade by ticking one of the two
options. |
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| 4. |
If
I sell securities through a sub-broker, which part of the delivery
instruction slip should be filled? |
| Ans. |
If you are delivering
securities to your sub-broker you would need to fill-in the off-market
trade portion of the delivery instruction slip. |
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| 5. |
What settlement details are required on the delivery
instruction slip? |
| Ans. |
On every stock exchange,
various settlements are effected every day such as daily settlement ,
auction settlement etc. Each of these settlements is identified by
combination of a market type and a settlement number. You are required to
mention the appropriate settlement details on the delivery instruction
slip while transferring the shares to your broker's account. These
settlement details are available on the contract note issued by the
broker. |
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| 6. |
What is T+3 rolling settlement cycle and when
delivery is to be given to a broker ? |
| Ans. |
In case of T+3 rolling
settlements , the trades taking place on each trading day are required to
be settled on the third day following the date of trade. For example
trades of Monday will be settled on Thursday morning. In this example, if
you have sold securities, you need to make sure that the securities reach
the account of clearing member of the stock exchange latest by Wednesday.
|
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| 7. |
In
case of T+3 rolling settlement cycle if I am trading (selling) through a
sub-broker when do I need to give delivery instruction to my DP? |
| Ans. |
In this case also the
settlement deadlines will remain the same (i.e. Thursday morning for a
Monday trade). However, there is an additional transfer involved. You will
transfer securities to the sub-broker's account and the sub-broker will
further transfer the securities to the account of clearing member.
Therefore, in this case you should give delivery instructions to your DP
immediately after confirmation of sale transaction. |
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| 8. |
How do I come to know about the settlement
deadlines? |
| Ans. |
The depository participant
with whom you have your demat account will prescribe the deadlines to be
followed by you for submission of delivery instruction slips. You should
deliver instructions to your DP as per these deadlines. |
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| 9. |
When I buy shares, in what time should I receive the
securities from my broker? |
| Ans. |
The broker is expected to
transfer the securities to you within two working days or four calendar
days after securities are received in his pool account, provided you have
made the requisite payment to the broker. |
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| 10. |
What precautions do I need to observe with respect to
Delivery Instruction Slips [DIS]? |
| Ans. |
The following precautions
are to be taken :-
- Ensure and insist with your DP to issue DIS
book; do not accept loose slips.
- Ensure that DIS numbers are pre-printed and DP
takes acknowledgment from you for the DIS booklet issued to you.
- Ensure that your account number [client id] is
pre-stamped.
- If your account is a joint account, all the
joint holders have to sign the instruction slips. Instruction cannot be
executed if all joint holders have not signed.
- Avoid using loose slips
- Do not leave signed blank DIS with anyone viz.
broker/sub-broker.
- Keep the DIS book under lock and key when not
in use.
- If only one entry is made in the DIS , strike
out remaining space to prevent misuse by any one.
- Please fill in target account -Id and all
details in the DIS, yourself.
|
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| 11. |
What is 'execution date' given in the delivery
instruction form? |
| Ans. |
Execution date is the date
on which securities will be actually debited from your account. The
execution date written on the delivery instruction has to be entered by
the DP, in the DPM system [computer]. DPM system will record the date and
will debit your account only on that date. You may issue the instruction
well in advance of the date on which you want the securities to be debited
from your account but your account will be debited only on the execution
date. This facility is called future execution date facility. |
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| 12. |
What benefit do I get by giving delivery instruction
with a future execution date? |
| Ans. |
By giving a future dated
instruction the risk of non-execution of instruction due to lack of time
or last minute rush is covered. |
 |
| 13. |
What is the importance of record dates to
me? |
| Ans. |
In case the securities
bought by you are yet to be transferred into your account by your broker
before the book closure / record date, you will not be entitled to receive
corporate benefits such as dividend or bonus since your name will not
figure in the list of beneficial owners. Hence, you must ensure that
securities bought by you are transferred into your account before the book
closure / record date announced by the company. |
|
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| 1. |
Is
it possible to give delivery instructions to the DP over Internet and if
yes how? |
| Ans. |
Yes. NSDL has recently
launched a facility for delivering instructions to your DP over Internet ,
called SPEED-e. The facility can be used by all registered users. Your DP
will help you in registering for the facility. |
 |
| 2. |
How does SPEED-e work? |
| Ans. |
You can submit delivery
instructions electronically, on the SPEED-e website
https://www.speed-e.nsdl.com, after your DP has authorised you to operate
your account through the SPEED-e facility. You can monitor the status of
such delivery instructions to ensure that the instructions have been
executed. |
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| 3. |
How can I, as a Demat Account-holder / Clearing
Member benefit from SPEED-e? |
| Ans. |
The benefit offered by
SPEED-e to a demat account holder / Clearing Member is the convenience of
conducting demat account transactions using an Internet connection from
anywhere at anytime eliminating paperwork. Time and efforts for obtaining
delivery instruction forms from your DP and submitting them to the DP
everytime you sell securities is saved. |
 |
| 4. |
How can I register myself for SPEED-e? |
| Ans. |
For using the SPEED-e
facility it is essential that your DP must be registered with NSDL for
this facility. There are two types of users for this facility , one is
password based user who logs in with his password and can transfer
securities only to three pre-specified broker accounts of his choice. The
second is the smart-card based user who is issued a smart card for logging
on to the site and can transfer the securities to any account. A password
user can visit the SPEED-e website, fill-up the registration form
available on the website. The website would allot a registration number
and the DP of the client would authorise him for using the facility upon
submission of a request with the registration number.
A smart card user can download the form from the
website, fill it and submit the same to its DP. The DP will process the
form and enable the client for using the facility. The smart card user
will also be issued a smart card reader and a smart card. |
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| 5. |
What is the difference between Smart-card and
Password based access to SPEED-e? |
| Ans. |
Smart card based access to
SPEED-e is more secure as your identification is based both on "What you
have i.e. smart card" and "what you know i.e. PIN code" and provides a
digital signature to identify you. In the case of password based access ,
you should handle your password carefully. In view of this security
difference, the password based users have been permitted to transfer
securities through SPEED-e facility to only three pre-specified broker
accounts. These three accounts can be changed by the user. |
| 6. |
Is
there any further benefit of the smart card option in SPEED-e
facility? |
| Ans. |
Following are the
additional benefits of smart card option in SPEED-e facility :
- smart card user can transfer securities to any
account unlike password users where transfer of securities is permitted
only to three pre-notified broker accounts;
- single smart card can be used to access all
your demat accounts, opened with the same DP;
- facility of multiple authorisation;
- you can freeze your demat account or any
particular ISIN or specific quantity within an ISIN yourself, through
SPEED-e. The account freezed using SPEED-e can be unfreezed only by you.
Thereby you can deliver instructions and transfer
securities when you wish, lock the account and unlock it only when you
need, i.e. complete control of your account in your hands. |
| 7. |
How does one operate jointly held Demat Accounts
through SPEED-e? |
| Ans. |
For password based
operation, only one user can operate the account. Joint holders will have
to give a power of attorney to one joint holder among themselves. For
smart card based operation, in addition to what is stated above, all the
joint holders can operate the account independently or jointly using
multiple authorisation facility. |
|
 |
| 1. |
How would I get my dividend / interest or other cash
entitlements? |
| Ans. |
The concerned company
obtains the details of beneficiary holders and their holdings from NSDL.
The payment to the investors will be made by the company through the ECS (
Electronic Clearing Service) facility or by issuing warrants on which your
bank account details are printed. The bank account details will be those
which you would have mentioned in your account opening form or changed
thereafter. |
 |
| 2. |
How would I get my bonus shares or other non-cash
entitlements? |
| Ans. |
The concerned company
obtains the details of beneficiary holders and their holdings from NSDL.
Your entitlement will be credited by the company directly in your NSDL
depository account. |
 |
| 3. |
How will the investor confirm that bonus/rights
entitlement is credited into the account? |
| Ans. |
An allotment advice will
be sent by the Issuer/ its R&T agent for bonus/ rights entitlement.
The Transaction Statement given by the DP, will also show the bonus/
rights credit into the account. The quantity shown in the advice and
statement of transaction should match. |
|
 |
| 1. |
What will be the charges for account opening and
other depository related transactions? |
| Ans. |
NSDL charges the DPs and
not the investors. NSDL's charges to its DPs are fixed and are based on
the usage of NSDL system. Complete details of NSDL charges as are payable
by the DPs are available on NSDL website (www.nsdl.co.in). The DP charges
its client for the services offered. The charges that the DP will be
charging you for various services are mentioned in the Schedule of Charges
which forms a part of the account opening agreement. You may keep a copy
of this for your future reference. You can get the details of the charges
from the DPs. You can also get a comparative list of DP charges from
NSDL's office or from the NSDL website.
Your DP may revise charges by giving you 30 days
notice in advance. |
|
 |
| 1. |
If
my depository account is with NSDL, can I receive my securities from an
account holder having account with some other depository in
India? |
| Ans. |
Yes. Inter depository
transfers are possible. |
|
 |
| 1. |
How will I know that my DP has updated my account
after each transaction? |
| Ans. |
Your DP will give you a
Transaction Statement periodically, which will detail your current
balances and the various transactions you have done through the depository
account. If you so desire, your DP may provide Transaction Statement at
intervals shorter than the stipulated ones, probably at a cost. |
 |
| 2. |
At
what frequency will I receive my Transaction Statement from my
DP? |
| Ans. |
You will receive a
Transaction Statement from your DP once in a quarter. If you have done any
transaction during the quarter, you will receive the statement within
fifteen days of the transaction. |
 |
| 3. |
What is to be done if there are any discrepancies in
my transaction statement? |
| Ans. |
In case of any discrepancy
in the transaction statement, you can contact your DP. If the discrepancy
cannot be resolved at the DP level, you should approach NSDL. NSDL also
sends out a statement of holdings to a few clients of DPs, picked at
random. In case the balance in your account as indicated by your DP does
not tally with the balance as indicated by NSDL, you can contact your DP/
NSDL for clarification. |
 |
| 4. |
What happens if I lose my Transaction
Statement? |
| Ans. |
You should inform your DP
and obtain a duplicate Transaction Statement. |
 |
| 5. |
What security do I have if the only proof of my
holdings in the depository is merely a piece of paper indicating my
account balance? |
| Ans. |
No transaction can be
effected in your account without your written authorisation. Further, if
you are away for a long time, you have the facility of freezing your
account wherein only credits into your account will be allowed and no
debit will be possible. |
 |
| 6. |
What will happen if my DP goes bankrupt or stops
operation? |
| Ans. |
In a rare event of your DP
going bankrupt or closing the operations, the interests of the investors
will be fully protected. In such a situation, the investors will be given
an option of either transferring the securities to a new DP or they may
rematerialise the securities. |
 |
| 7. |
What precautions does NSDL take to protect the data
in its depository system? |
| Ans. |
The data carries a high
importance in the NSDL depository system. NSDL has taken necessary steps
to protect the transmission and storage of data. The data is protected
from unauthorised access, manipulation and destruction. The following back
up practices are adopted to protect the data:
- Local Back up
- Remote Back up
- Disaster Recovery Site
In addition to this, every DP is required to take
daily back up, at the end of each day of operation. |
 |
| 8. |
Can I freeze my account? |
| Ans. |
NSDL system provides the
facility to freeze the depository accounts for any debits or for both,
debits and credits. In an account which is "freezed for debits", no debits
will be permitted from the account, till the time it is unfreezed. |
 |
| 9. |
What should I do if my DP is unable to resolve my
problem? |
| Ans. |
In case of failure of a DP
to resolve your grievance, you can write to the investor grievance cell of
NSDL at the following address:
The Officer in Charge Investor Grievance Cell National Securities Depository Limited 4th Floor, Trade World Kamala
Mills Compound Senapati Bapat Marg Lower Parel, Mumbai - 400 013 Email : relations@nsdl.co.in
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